About Us
We acknowledge the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.
Patient Feedback, Rights and Complaints
We welcome any feedback that will help us improve our services. We take your concerns, suggestions and complaints seriously.
If we have done something well please let us know and ask the receptionist for a feedback form. If you are unhappy with any aspect of the services we provided or feel your rights are not supported, we would appreciate your comments. Your Doctor, the Practice Manager and the reception staff on duty are available to discuss any problem you may have.
Walk-in appointments
Our medical centre operates on an appointment only basis, unless its an emergency, make a booking online via HealthEngine or phone our receptionists.
Privacy Policy
We value patient privacy and is committed to ensuring all patient records are kept with a high degree of confidentiality. Your medical records are a confidential document. All staff at Doctors @ Kooralbyn respect the privacy and confidentiality of your health records.
All patient records are the property of Doctors @ Kooralbyn. We will, where practicable, collect information directly from you. This information may be collected by medical or non-medical staff. We may also need to collect information from other sources such as treating specialists, radiologists, pathologists, hospitals, other health care providers and other third parties.
It is the policy of this practice to always maintain security of personal health information and to ensure this information is only available to authorised members of staff. We will seek your permission before disclosing it to any third party. If you have any concerns about your health information privacy, please let your doctor or reception staff know.
Home Visits
If you are a regular patient and can not travel due to medical issues your GP may be able to do a home visit. This is at the descretion of your GP. Call our reception to enquire further.
Electronic Communication Policy
Even if you have provided electronic contact details, not everyone is proficient in communicating via electronic means. Prior consent is obtained before engaging in electronic communication. Electronic communication includes email, facsimile and Short Message Service (SMS). Our patients are informed of the risks associated with some methods of electronic communications and that their privacy and confidentiality may be compromised.
After Hours
Our clinic is partnered with Hello Home Doctor. These services can be used after 6pm for all your non emergency medical needs.
Telephone Policy
If you wish to talk to your Doctor or Nurse, please do not hesitate to contact us during operating hours. If the person you wish to speak is not available, please leave a message with reception staff and they will contact you as soon as possible. If your call is urgent, please be sure to tell the person taking your message. Staff will take your details and will only interrupt a consultation if the problem is urgent.
Translator Services
Telephone Translation: 131 450
Auslan Interpreter: 1300 287 526
